Nancy Friedman - 7 Traits of Being Successful Leadership – C-Level program

How do you handle growth and change? What about bad news? Or other obstacles that come your way? Does “Apathy” sound familiar? In this program, keynote speaker Nancy Friedman shares how to handle growth and change with grace, and uncovers the strategies behind these 7 leadership traits:

  • Choose Your Attitude In Advance
  • Visualize Success
  • Demonstrate Humor, Energy and Enthusiasm
  • Resist Negative Tendencies
  • Be a "Whatever It Takes Person"
  • Embrace Change; Expect It and Accept It
  • Be Grateful For What You Have

(Keynote – 45 to 60 minutes)



Nancy Friedman - How To Be an Island of Excellence in an Ocean of Mediocrity 10-Point Self-Assessment Quiz

See exactly where you and your company stand in delivering the almighty customer experience. Why do you need to know? For starters, consider these surprising customer defection facts:

  • 8 of 10 people who will never do business with you again won’t tell you that. They just go away.
  • 8 of 10 people will tell 11 others how bad you are (yet only 1 of 10 will tell others how good you are!).

No one aspires to mediocrity, so learn how to soar above it! Keep your customers coming back and singing your praises. This interactive session begins with participants taking the Telephone Doctor’s eye-opening 10-point self-assessment quiz. You’ll see where you land on the customer service spectrum, and pinpoint the gap between where you are and where you need to be. Nancy leads participants through each of the 10 points, arming you with customer service and sales tools you can use immediately. Learn how to create a customer experience that will put you on the map as an Island of Excellence!

(Workshop – 90 minutes to 2 hours)



Gee Dunsten - How to Take Over Your Local Market by Using Video and the Web, Shaking Hands and Kissing Babies

Are you looking to become your dominant local expert?  In this session, you will learn how to increase your brand awareness within your community, while at the same time, building and cultivating strong friendships with the people who matter.  We will also discuss how you can create compelling video and blog content that ensures you rank on Google for highly-trafficked terms.  Lastly, we will touch on how you can effectively produce a one-time print piece that will be one of the most-talked about REALTOR® marketing pieces in town.  Also a good possibility for an agents’ session.



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